Privacy Policy

Effective Date: 6^th November 2025

Polycote UK LLP (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your personal data when you use our website www.polycote.com (the “Site”) and related services. It also explains your rights under the UK General Data Protection Regulation (“UK GDPR”).

1. Data Controller

For the purposes of the UK GDPR, Polycote UK LLP is the “data controller” of your personal data. Contact details: Polycote UK LLP, Centre Point, Wolseley Road, Kempston, Bedford, MK42 7EF. Email: ukcustomerservices@polycote.com

2. What Personal Data We Collect

We may collect and process the following personal data about you:

• Identity Data: name, title.
• Contact Data: billing/shipping address, email address, phone number.
• Order Data: products purchased, order history, delivery preferences.
• Account Data: login credentials, saved addresses or payment methods (if you choose to save them).
• Payment Data: processed securely via our payment processor; we do not store full card details.
• Marketing Preferences: your choices about receiving promotional communications.
• Technical Data: IP address, browser type/version, device information, and usage data collected via cookies or similar technologies.

3. How We Use Your Personal Data

We process your personal data only where we have a legal basis to do so under UK GDPR:

4. Marketing Communications

• We will only send you marketing emails if you have given us your explicit consent (opt-in).
• You can withdraw your consent or opt out at any time by clicking “unsubscribe” in our emails or contacting us at ukcustomerservices@polycote.com.
• Opting out of marketing does not affect transactional/service emails relating to your orders.

5. Sharing Your Personal Data

We will not sell or rent your personal data. We may share it with:

• Service Providers who perform services on our behalf (e.g. payment processors, shipping carriers, email platforms) under appropriate data protection agreements.
• Legal Authorities if required to comply with a legal obligation.
• Business Transfers in the event of a merger, acquisition, or sale of assets, in which case you will be notified.

6. International Transfers

If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place (e.g. UK Government-approved standard contractual clauses).

7. Data Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access. Access is limited to staff and service providers who need it.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements.

9. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data (“right to be forgotten”).
• Object to processing or request restriction of processing.
• Data portability (receive your data in a structured, machine-readable format).
• Withdraw consent to marketing at any time.

To exercise your rights, please contact us at ukcustomerservices@polycote.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk) if you believe we are not complying with data protection laws.

10. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and for marketing purposes. You can manage cookies through your browser settings. See our Cookie Policy for more details.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact Polycote UK LLP, Centre Point, Wolseley Road, Kempston, Bedford, MK42 7EF.